Shipment and Returns

Online Shop Orders

To place your order through Lumia Dent online shop you need to add your desired product to your shopping cart. After you have reviewed your selection, click on Checkout and enter your username and password. Fill out your billing and delivery address and choose one of the available delivery options. To confirm your order, you should accept the Terms & Conditions and then click Place Order.


Delivery fees

Deliveries to Bulgaria:

All orders below BGN 150.00 are subject to a BGN 6.00 delivery fee.

Delivery for all orders above BGN 150.00 is free of charge for Bulgaria.

Deliveries outside Bulgaria:

We make deliveries to destinations outside Bulgaria using international courier service.

All orders outside Bulgaria are subject to a delivery fee. Contact us before placing your order to give you a delivery price quote.


Delivery time

Upon receipt of your order, Lumia Dent Ltd will submit your purchase for delivery to the courier service within 24 hours. Delivery time is dependent on your delivery address.

Under normal conditions, deliveries within Sofia are made within 1 work day, while orders outside Sofia take 2 working days.

Courier service

Lumia Dent Ltd works mostly with Econt Express, which is a Bulgarian courier service. We make deliveries to your dental practice or you can pick your order from the courier's office. Фирма "Лумия Дент" ООД работи с куриерска фирма "Еконт Експрес" за доставки извън София.

Orders for Sofia city are completed by Lumia Dent Ltd.


The customer has the right to cancel or to request a purchase return within 15 days from the date ot the order placement. Returns are accepted only when the goods are returned in the same un-opened condition, without damage to the original packaging, with all issued invoices attached.

All expenses related to a purchase return are covered by the customer and not by Lumia Dent Ltd.

In case of defects to your purchased goods, contact us on +359 (0) 886 960 926.


Lumia Dent Ltd has the right to change the terms and conditions displayed on this website after customers are informed in advance of such change by email.