Terms and conditions of use

Carefully read these Terms and Conditions before using the online store "Lumia Dent" LTD.

If you use this Web site you are deemed to have accepted and agreed to these Terms and Conditions. If you do not accept these terms, do not use this web site!

These terms and conditions are binding to all users who register on the site www.lumiadent.bg. By clicking on each site link or button located on the site pages (except for the link to these Terms), the User fully accepts and agrees to comply with these Terms.

"Lumia Dent" Ltd. is a company registered in the Republic of Bulgaria, with registered office: Sofia, Druzhba-2 bl. 285a.


Terms of use of the Site www.lumiadent.bg

In the event that, as a result of using this Site, damages arise, which require amendment of the product, the user assumes all responsibility and all costs associated with the removal of damage.

The user is informed and agrees that some of the goods on the Website may be listed as available in stores, but no current availability of those goods and products as well as accessories for them is possible when placing an order through the on-line purchasing system.
The user is informed and agrees that the placed order may be change. www.lumiadent.bg is obliged to inform the user of such change using the provided e-mail and / or telephone number and / or other appropriate means until receiving confirmation of the final submission of the confirmed order to the address of the user.

To use the web-site, the user must access the World Wide Web directly or through other devices that can access Web-based content. Moreover, the user must secure all equipment necessary to access the World Wide Web, including computer, modem or other means of access to the Internet. www.lumiadent.bg only provides information on the Site and is not responsible for any interference or technical problems thwarted the use of the Site due to the operation of computer equipment by the user.


Registration Obligations of the User

For the purpose of using www.lumiadent.bg, the User agrees to provide true, accurate, current and complete information when filling out the registration form (hereinafter referred to by the generic name Personal data); If the user provides false, inaccurate, outdated or incomplete information, www.lumiadent.bg has the right to close and / or delete information about his postal address and to refuse further access to part or all of their services, and www.lumiadent.bg is not responsible for false and / or inaccurate order execution carried out due to incorrectly received user information.


Administration of personal data

"Lumia Dent" Ltd. guarantees its users the confidentiality of the information and personal data. The latter will be used, provided or brought to the attention of third parties outside the cases and under the conditions specified in these Terms. "Lumia Dent" LTD protect the personal data of the user when filling out the electronic registration form and / or performs an application to purchase. This obligation shall cease if the customer has provided false data.

In compliance with the applicable laws on protection of personal data and the provisions of these Terms, "Lumia Dent" Ltd may use the personal data of the User solely for the purposes specified in the contract. Any other purposes for which the data is used, will be in accordance to the Bulgarian legislation, the applicable international instruments, Internet ethics, rules of morality and decency.
"Lumia Dent" Ltd. undertakes not to disclose any personal information about the Customer to third parties - government bodies, companies, individuals and others, except when a written consent of the User is received, which is required by state bodies or officials persons according to current legislation. "Lumia Dent" LTD is obliged to provide the information under the laws.


Presentation of goods and services on the Site

Information on products in the website is structured by categories and subcategories.

In-page links to each item listed on the site provide information about the price, the main characteristics of the product and additional information aimed at helping make an informed choice by consumers who wish to purchase the product. www.lumiadent.bg is not responsible for inaccuracies in the description of the goods, which are not related to the main characteristics of the goods and not exhaustive of the information provided.

www.lumiadent.bg reserves the right to publish the names and other information about the goods in English when:
a) There is a danger with translation and the loss of valuable information about the characteristics of the goods;
b) There is no generally accepted unambiguous terminology in Bulgarian language;
c) the product itself is a carrier of information in English.
www.lumiadent.bg has the right at any time to make changes in the published products, services, prices and other characteristics of the goods. When changes are made to the Terms and Conditions of www.lumiadent.bg, registered users will be notified via email to their designated email addresses upon registration. Consumers are considered to be informed about such changes on the date of receipt of the email containing the changes.


Purchase of goods and / or services presented in www.lumiadent.bg

The user has the right to order all the goods and services listed in Site www.lumiadent.bg. In carrying out the contract, the customer has the right to choose the type of goods and their amount, manner and terms of delivery, according to the available options provided.
When carrying out an order on the website, the User enters into contractual relations with "Lumia Dent" Ltd. concerning the specific contract and governed by these Terms, the contract shall be final upon receipt of the order confirmation in the last step in the online store;
www.lumiadent.bg has the right to change prices listed on the Site in its sole discretion, at any time and without obligation to notify users in advance. The User is obliged to pay the price that was indicated on site during performance of the contract, whether lower or higher than the updated price. If, due to technical errors, the information published on the Site is incorrect and the contract cannot be executed, www.lumiadent.bg has the right to refuse to carry out the contract and does not owe compensation to the User, except recovery of sums paid and / or deposited by the customer for the canceled order, if any.


Return of purchased goods

The user has the right to request the return of ordered goods purchased by him within 15 (fifteen) days of receipt of the goods to the delivery address in the event that they are preserved in original packaging in its entirety (the packaging of the consignment may be opened), full equipment and goods in the form in which they are received with accompanying documentation (purchase agreement or invoice or delivery note).


Payment methods in e-shop

1. The visitor can pay by payment upon receipt of your order by courier, this method is only available in Bulgaria.
2. Visitors can pay by credit / debit card through services provided by Raiffeisenbank - www.rbb.bg this method is available for all visitors to the site.

Cardholder is entitled to request the return of ordered and goods purchased by him within 15 (fifteen) days of receipt of goods to the delivery address, in case the same are in original packaging in its entirety (the packaging of the consignment may be opened), full equipment and goods in the form in which they are received with accompanying documentation (purchase agreement or invoice or delivery note).

"Lumia Dent Ltd." will send the order to the customer, after the bank confirms the correctness of the completed card data from the online purchase.

Return is allowed under the following conditions:
• request for return of the goods is made in writing to our email address, no later than 14 working days from the date of receipt of the order. In the event that reimbursement is made by bank card, reimbursements are done to the same bank card used for the initial payment within 14 days;
• the product is in a good state, original packaging with original tags, accompanied by the original documents issued by "Lumia Dent" LTD - invoice, cash receipt, warranty card (if one was issued);
• The client has to send back the goods to the address, which Lumia Dent Ltd wants to get back the goods;
• According to the Bulgarian legislation, "Lumia Dent" LTD will refund the amount paid within 14 days from the date the customer has exercised his right to return the goods.
"Lumia Dent" LTD reserves the right not to reimburse the amount of the customer in the event that any of the above mentioned conditions is broken.

All situations not described in these terms and conditions will be discussed with the client. If no mutual satisfactory solution is agreed upon, the respective legislation will be applied.